Massachusetts Certified Peer Specialist (CPS) Practice Exam

Which of the following options can a CPS provide as support to someone who feels stuck?

1. Exploring dissatisfaction

2. Directing them to the nearest hospital

3. Insisting on a specific solution

4. Ignoring the feelings involved

The correct answer is: Exploring dissatisfaction

A Certified Peer Specialist (CPS) plays a vital role in providing support to individuals experiencing feelings of being stuck, and exploring dissatisfaction is a foundational aspect of this support. When a CPS engages in conversations that delve into a person's feelings of dissatisfaction, it fosters an environment for self-reflection and understanding. This exploration allows individuals to articulate their feelings, consider their experiences, and recognize the factors contributing to their sense of being stuck. The approach not only validates the person's emotions but also empowers them to identify their own desires and motivations for change. The CPS's role involves active listening and open-ended questions, guiding the individual through their thought processes without imposing solutions. This method encourages the person to take ownership of their journey and promotes personal agency, which is crucial for growth and recovery. Conversely, options like directing someone to the nearest hospital or insisting on a specific solution undermine the individual's autonomy and may foster dependence, rather than empowerment. Ignoring the feelings involved dismisses the experiences of the person seeking help and could lead to further feelings of isolation. Therefore, exploring dissatisfaction stands out as the most supportive and constructive action a CPS can provide in such a situation.